Product Management Insight

Every paid digital analytics tool and platform in the market has a structured revenue model and Adobe Audience Manager is no different. Audience Manager's revenue model is essentially based on the number of records ingested and the cost clients pay is tied to usage. Similar to AAM, Adobe Analytics is another platform whose revenue model is based on usage. Here's a link to some documentation that shows how Adobe Analytics reports its server calls which has now been updated to a visual format embedded within in the Analytics UI. 

Audience Manager now displays client server call data in the AAM UI and this post will cover what each of the types of AAM server calls mean. Let's dive into the details!

Types of AAM Server Calls

• Onsite Server Calls: As the name suggests, these are Audience manager server calls captured either on mobile apps and websites. Essentially all page views and clicks are captured as server calls so any hit that's considered a server call by Analytics is considered an AAM server call if data is forwarded is enabled. These server calls are captured whether a site/app has a client side Data Integration Library (DIL) or Server Side Forwarding (SSF) AAM implementation.
  The other category of onsite server calls are also captured via Adobe Target calls to AAM to get segment information about users to personalize the experience. Customers are billed when Target makes a call to AAM to retrieve AAM segments.

• Pixel Calls: This is data collected from ad or email impression/click calls made to Audience Manager. An example of how this is captured is outlined here.

• Ingested Log File Records: This type of server call is incurred when you ingest ad server log files in AAM that populate the Audience Optimization Reports (AOR). The way clients typically get these enabled is by leveraging Actionable Log Files (ALF).

• On-boarded Records: These server calls are incurred based on records ingested from CRM or an offline data file (e.g. call center, customer demographic data etc).

Recently, I came across a scenario where my client burnt through ~75% of their AAM server calls allocated for a year in the first 5 months. One of the reasons for that was the lack of understanding and visibility of what their server call usage was by activity. Given that majority of their server calls were exhausted early, they had to turn off data collection in the DMP for some time. Below are some easy steps to avoid exhausting server calls earlier than anticipated:

• Monitor Server Calls Regularly: "Prevention is better than cure" is one quote that comes to my mind to explain this point. I cannot stress how important it is to proactively monitor your server call usage to avoid a scenario similar to what our client faced. Your AAM consultant should be able to pull server call data for you so it might make sense to ask your consultant to schedule a monthly pull of your server calls to avoid any surprises.

• Collect Onsite Server Calls Only Via One Method: There are two main methods of AAM onsite data collection which are client side DIL and Server Side Forwarding. It's recommended to forward Analytics data to AAM using either client side DIL OR SSF to avoid being charged twice for onsite activities. My preference is the SSF method as it forwards Analytics data to AAM using one call and can be selectively turned on per report suite.
  Last year, a change was added to SSF Adobe Analytics data to AAM using Analytics report suites. This method allows clients to selectively forward data ONLY to those report suites whose data you want to forward to AAM. Previously, data for all report suites used to be forwarded over to AAM. Below are screenshots of how Analytics data is forwarded now and how it used to be forwarded before. 

Finally, What Do I Want to See Added?

• Display Server Calls in the AAM UI: Like Adobe Analytics, I'd like to see Audience Manager server calls being displayed in the AAM UI so that clients can regularly monitor AAM server calls themselves and make necessary adjustments. UPDATE: As of 2/5/2020, this feature was added to the AAM UI! Here's a link.

• Add Report Suite Breakdown in AAM Billing: I don't believe there's a way to see a drill down by report suite ID so I'd like to see that level of granularity added to AAM onsite server calls even though clients now have the ability to control that.

Hopefully this post provides you a general understanding of how AAM server calls are categorized and how to be better prepared moving forward.